Refund policy - Feelinqueen

At Feelinqueen, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please read our return and refund policy carefully.

Returns

You have 30 days from the date of delivery to request a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Certain items, such as personalized or custom-made jewelry, may not be eligible for returns unless they arrive damaged or defective.
To initiate a return, please contact our customer service at [[email protected]] with your order number and reason for return.

Non-Returnable Items

Earrings for hygiene reasons.
Gift Cards.
Final Sale Items (if marked as such on the product page).

Refunds

Once your return is received and inspected, we will send you an email notification. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected].

Return Shipping

Customers are responsible for return shipping costs unless the item was received in a damaged or defective condition.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Thank you for shopping at Feelinqueen. We value your trust and aim to provide a smooth and hassle-free return process.