FAQs

1. What materials are used in your jewelry?
At Feelinqueen, we use high-quality materials such as sterling silver, gold-plated metals, precious and semi-precious stones. Each product description specifies the materials used for that particular piece.

2. How do I care for my jewelry?
To maintain the beauty of your jewelry, avoid exposure to water, lotions, perfumes, and chemicals. Store your pieces in a cool, dry place, and use a soft cloth for cleaning.

3. Do you offer custom or personalized jewelry?
Yes, we offer custom jewelry services. You can personalize your piece with names, dates, or initials. Please contact our customer service for more details and to discuss your design.

4. What is your shipping policy?
We offer free standard shipping on all orders over $80. Orders are typically processed within 1-2 business days and shipping times vary depending on your location. You can find more details on our Shipping Policy page.

5. Can I return or exchange an item?
Yes, we accept returns and exchanges within 30 days of purchase as long as the item is in its original condition. Please visit our Refund Policy page for more details.

6. How can I track my order?
Once your order has been shipped, you will receive an email with your tracking number and a link to track your package.

7. Do you offer gift packaging?
Yes, all of our jewelry comes in elegant packaging, perfect for gifting. If you need special gift wrapping or a personalized note, please select the option at checkout.

8. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods. For more information, visit our Payment Policy page.

9. How can I contact customer service?
You can reach our customer service team by emailing [email protected] or through our Contact Us page. We are available to assist you Monday through Friday, 9 AM to 5 PM (EST).

10. Do you ship internationally?
Yes, we offer international shipping to most countries. Please note that delivery times and shipping costs will vary depending on your location.